Order and Delivery: FlatsKitchen operates as a cloud kitchen, offering online food delivery only. Orders can be placed through our website or authorized third-party delivery platforms. Delivery times are estimates and may vary based on location and order volume.

Quality and Safety: We prioritize food quality and safety. All meals are prepared under strict hygiene standards, and any issues with food quality must be reported within 24 hours of delivery for us to take corrective action.

Cancellation and Refund Policy: Orders may be canceled within a limited period after placement. Refunds are subject to FlatsKitchen’s discretion, considering factors like order preparation status and delivery time. For any cancellations or refund requests, please contact our customer support.

Use of Personal Information: By placing an order, you agree to share your personal information (such as name, address, and contact details) with FlatsKitchen for the purpose of order processing and delivery. We are committed to protecting your privacy and will not share your data with third parties except as required for delivery and compliance with legal obligations.